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Positive Deviance

  • Broadcast in Entrepreneur



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JoAnna Brandi is the Publisher of The Customer Care Coach®. A weekly self study e-mail leadership training program in the "The Art and Science of Exquisite Customer Care" and “Monday Morning Motivation.” President of JoAnna Brandi & Company since 1990, she is a consultant, a public speaker and the author of two books on customer loyalty, Winning At Customer Retention, 101 Ways to Keep ‘em Happy, Keep ‘em Loyal and Keep ‘em Coming Back and Building Customer Loyalty- 21 Essential Elements in Action as well as a gift book on positive thinking 54 Ways to Stay Positive in a Changing, Challenging and Sometimes Negative World. She is a contributing author to Best Practices in Customer Service and the Inc. Complete Guide to Superior Customer Service. She has served on the adjunct faculties of the University of Wisconsin (Madison) and the Graduate School of Banking; she has served on the founding faculty of EwomenNetwork.com.