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Business Process Outsourcing (BPO) is not a particularly new idea. Even its most recent incarnation dates back to the late nineteen eighties. However, in the intervening years two things have combined to make the broad concept of process and function outsourcing the most pervasive arrow in the quiver of large and small businesses alike. The first enabler was the advent of the truly global economy; another old idea given new reality in the post “cold war” political environment. The second was the universal enabler- the explosive technological advances that accompanied the internet revolution.
Listen to Jim Treleaven, CEO of Via Strategy Group, LLC, Hans Peter Bech, CEO of TBK Consult and Jim Yates, CEO of Network Magic discuss Managed Services their strengths, pitfalls and how they are force multipliers
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