likebattery  

Because they have bought a computer that encountered some not ring true feelings would like to invite journalists to help.

March 30, my digital city in the urban Ginza Zhuanmai laptop battery Gui purchased a Dell notebook computer 5,000 yuan. April 7 or so, I found that the computer does not enter the electric charge, because the work has not been busy looking for business contacts. April 13, I got the computer store, they said to charge into the electricity, no problem. The results I will get home after they have been charging more than 2 pm to 10 pm, or no electricity. To this end, I once again find the vendors, they said, and contacted Dell, and may be the battery locked. They are saying that, now can not be sure that we can not change, if the incumbent, only replace the battery. But I think I bought a new computer, only a few days with such a problem, now that is still "three guarantees" under the replacement period, they should give me replace it. Even need to paste the money IBM 08K8198 Battery for other models will do. Be the other party does not agree, and I would like to help journalists are invited to discuss an explanation.

Investigation by the reporter: According to Ms. Yao reflected in the questions, this reporter contacted the same day Dell notebook dealers. Relevant sources said they had seen the machine, electric charge does not enter, but the computer is now being repaired. Under the "Three Guarantees" provides that within 7 days can be caveat vendor, within 15 days can be replacement, but the specific also ask Corporation. The source said the computer is indeed the problem, but the company replied that the battery IBM 08K8197 Battery locked. According to the above instructions, adequate 24-hour, if properly used, it is the battery locking issues, which were normal. If you can not use, then the battery problem. The source said he suspected that the battery problem, but is not yet confirmed, can only do companies require.

The same day, on this issue, the reporter also contacted Dell's customer service hotline. The hotline Engineering Department officials said the battery if it is locked, it would only need to look at the software update, did not require repair can be resolved. If so, Ms. Yao's computers do not need to exchange the. On the contrary, there may be panels and the battery problems, they will give the required exchange. The officer that, although the "three guarantees" the provisions of the purchase of computers occur within 15 days after the issue of quality that consumers can make replacement request, but consumers also need to meet to IBM 92P1075 Battery determine the specific problem, is which side's responsibility to check the.

Then, as the engineering officer said, the battery lock really does not belong to the quality of the problem? Consumers can not and therefore required replacement with these? On this problem, the engineering staff to explain "It depends on the level of understanding of customers," he said the battery lock does not belong to quality problems, it can not exchange.

In response, Ms. Yao said that now the other side that the problem lies in the battery lock, can be used as consumers do not understand this area of expertise, how to know if this issue? So, no matter what, or replace it more comfortable, I did not expect was IBM ThinkPad R40 Battery rejected.

On this issue, the reporter also to computer professionals were consulting. A professional who said that at present the so-called battery lock is often the merchants inside the panels after the restoration of electrical shorting to recharge, as the former claimed to re-charge for 24 hours. But this battery life, or partial short. In fact, specialized computers and disputes due to stronger business, "shirk" the reasons are often more naturally. According to "micro-computer repair and replacement of returned goods duty rule", goods sold after 8 to 15 days, micro-mainframe computer, peripheral products appear in this IBM ThinkPad R32 Battery provision "micro-computer product performance failures Form" listed in the performance of failure, consumption can choose a replacement or repair. Consumers demand a replacement, the seller shall be responsible for the exchange of the same model with the specifications of consumers of goods; the same model with the specifications of products to stop production, it should not be less than the original product performance swap the same brand. According to the "fault table" provides notebook microprocessor instruction manual provided in the product state, through the maintenance does not start, crash; power supply, power supply output voltage and current not meet product specifications shown on target, all IBM 02K6928 Battery belong to fault