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Many old back office functions are becoming strategic and core to business Join KlineOnline as Barbara discusses the changing role that purchasing is taking in emerging companies and about how important purchasing is becoming in a second interview with Customer Management Consultant, Mentor and Personal Coach Michael Walters.
Since leaving a highly successful career in Retail Banking nearly 20 years ago, Michael in his capacity as a Customer Management Champion has worked with some of the world’s leading brands including: General Motors, Mercedes, Visa International, American Express, ABN Amro Bank, Chrysler Jeep Dodge, Abbot Laboratories, GE Financial Services and GE Healthcare. He owns three companies, Reap Consulting—focused on Customer Value Management; Transformance—focused on change management, peak performance for employees and individuals; and Attraction Living—personal life coaching.
Michael specializes in financial services, product development and marketing, optimizing customer revenues by improving retention rates, cross-selling opportunities and reducing the cost to serve ratios In addition, his specialties include creating CRM strategies with tangible ROI, C Suite Mentoring, sSolopreneur mentoring, and success coaching.
Transformance for Business
We help businesses grow to the next levels by coaching and empowering employees to deliver extraordinary results through improved mindset and better alignment with the company’s goals and customers, consistently generating more revenues.
Michael can be contacted at Michael.firstname.lastname@example.org
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