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This week we have with us Gretchen Merriman. She is the Director of Operations at Smithers Quality Assessments, a Certification Body with headquarters in Akron, Ohio. Gretchen received her Bachelor of Engineering in Materials Science degree from Youngstown State University and her Masters in Business Administration from the University of Phoenix.
Drawing on over 20 years experience in Quality Systems and Operations she provides interpretation of the requirements of standards, explanation of how the changes to standards affect organizations and auditing services to clients across multiple industries.
Of course she has been very busy working closely with ASCA to help educate the industry about ISO SN-9001.
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It's good to talk.