February 19, 2013 - Gretchen Merriman

As a person who is intimately involved in the ISO Certification process, Gretchen will bring her knowledge and expertise to our broadcast to give insights as to what snow contractors can do to expedite the learning and certification process for those seeking ISO-9001 Certification.  ISO is internationally recognized as THE best source of getting process and procedures in place so as to benefit the snow contractor, their service offering and customer satisfaction.