Global Contact Forum Show - Interview with Peter Ryan

Peter Ryan, Senior Analyst, from DataMonitor, a speaker at the Global ContactForum, Peter will provide insights into the current state and future of the industry, based on research done at DataMonitor. The 1st Global Contact Forum for 2010 will be held in Mexico City on March 8, 9 & 10, 2010. This will be the first world-wide forum of its kind in Latin America. Over 1,500 contact center professionals and thought leaders from around the globe will gather to exchange ideas, showcase new technologies, share knowledge and present the best practices. ITESA will be Co-Charing this event. For information go to www.itesa.com