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IQPC Podcast with Rod Maxwell, Avaya: GCC Technology Focus Day

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IQPC Podcast for the Government Contact Centre Technology Focus Day. Featuring our podcast interview with Rod Maxwell, Contact Centre Solutions Director (ANZ), AVAYA. Exploring the technical difficulties currently being faced within government contact centres, meeting the challenges of system implementation, and we assess the contact centres of the future, where to from here. Join IQPC live, visit www.gcctechfocus.com.au, or call IQPC enquiries on 02 9229 1000
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Tags:
contact centre,
government call centre,
IQPC,
IVR,
Avaya
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