IQPC Podcasting with Karen Wynn - BUPA

Listening to the voice of the customer to strengthen the customer experience. IQPC podcasts with Karen Wynn, Head of Customer Experience - BUPA. Karen is keynote speaker at the Customer Experience Interactive in Melbourne this October. *Utilising research to define the customer experience *Gathering, analysing and reporting customer feedback for an optimal customer experience *Developing people, process, and technology blueprint to deliver exceptional customer experience *Making your data work for you by using it to drive tangible business results. Join IQPC, and listen live...