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Key market trends for the Customer Service community - Jo Causon, Chief Executive from ICS
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IQPC UK
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Business
Airdate:
Tue, Apr 6, 2010 01:00PM UTC
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Jo Causon, Chief Executive of the Institue of Customer Service outlines key market trends for the customer management commuinty.
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Customer Service
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Customer Experience
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Social Media
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Contact Centre
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Engagement
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