The Crystal Ball of Customer Experience

IQPC speaks with Dr. Nicola Millard, a Customer Experience Futurologist at BT Global Services, to discuss how the human factor can become central to development and success in this field, how BT has applied its understanding of social media when engaging the customer, the changes resulting from the economic crisis, and her muchvalued outlook for 2011. To be a part of Customer Experience Management 201 - January 27-28, London - visit www.customerexperienceevent.co.uk, email enquire@iqpc.co.uk, or telephone +44 207 368 9300.