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Do you remember a time when you left a business shaking your head in dismay because you just could not believe the poor customer service you received? You told yourself, “That’s the last time I’m going in there.” And you’ve never gone back! Boomer women as you go through your life you’re discovering that many aspects of customer service are missing; from the way the telephone is answered to the delivery of goods. Inez Bracy’s guest Katherine Giovanni, author of Going Above and Beyond, will share tips on delivering customer service like a Concierge. Katherine believes that Concierge customer service gives you the ‘edge’ you’re looking for in today’s competitive global society. Overlooking the importance of customer service can and often does have dire consequences. How would you handle it if you discovered that your company/business falls into the lackluster customer service realm?