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Ideagen Ideas Leader Exclusive Interview with Ritz Carlton's Sue Stephenson

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Sue Stephenson, a hotel executive with twenty-five years experience in the hospitality industry, relocated from England to the United States in 1991 to join The Ritz-Carlton Hotel Company, LLC. The company, which is headquartered in Chevy Chase, Maryland, currently manages eighty-five hotels and resorts and forty-two clubs and residences across the United States, Caribbean, Europe, Asia and the Middle East.  

From 2001 to 2006, Sue was the Senior Vice President, Human Resources. In this role, she worked closely with the Corporate Executive Committee as the company undertook a global expansion. Sue provided leadership and strategic direction to a human resources organization that is committed to the delivery of service excellence through innovative and sustainable human resources approaches. 

In 2006, Sue assumed the leadership of The Ritz-Carlton social responsibility program, Community Footprints®.  Reporting to the President & Chief Operations Officer, Hervé Humler, Sue is charged with expanding the company’s global efforts through a series of multi-faceted initiatives focused on child well-being, hunger and poverty relief, and environmental responsibility. Sue spearheaded the development and launch of Succeed Through Service®, a skills-based volunteer program designed to engage and inspire at-risk students in underserved communities.  To date, Succeed Through Service has impacted the lives of over 15,000 children around the world. 

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