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A TASTE of what Ben will discuss. His book is a MUST for all trying to improve communication their skills! Imagine walking along a city street while talking to a friend on your cell phone. You’re discussing something important, and you’re both engrossed in the conversation. Suddenly, there’s static on the line, so you can hear only bits and pieces of what your friend is saying. Then a truck drives by, honking loudly, followed by a police car and ambulance with sirens blaring. What happens to your conversation, and to your frame of mind? The more noise there is, the harder it is for someone to get their message through to you, and for you to get your message through to them. This can be extremely frustrating.Static, horns, and sirens are all examples of external, physical noise. These sorts of barriers to communication may be maddening, but at least they’re obvious. When people are competing with loud sounds in their environment, there’s no mystery about why they’re having trouble understanding one another. Much more difficult to perceive are factors within a conversation that make it hard for information to get through.Noise within the communication itself can cause just as much misunderstanding and frustration as external, physical noise, but all too often it goes unnoticed. We’ll describe this type of noise briefly here, and show how it relates to the specific communication behaviors that can make or break a conversation.Noise within conversations takes three distinct forms:Ambiguity,Contradiction, and Redundancy.
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