An estimated two-thirds of the U.S. gross domestic product comes from retail consumption. Therefore, store closings and openings are used an indicator of how well the U.S. economy is doing overall. In 2016, a significant number of store closings and bankruptcies are an indication of both shifting consumer preferences, and an unsteady economy. *http://retailindustry.about.com/od/statisticsresearch/p/retailindustry.htm
One of the primary ways to keep and sustain loyal customers is by having top notch customer service. Consumers have so many choices of how and where to get their goods and if they are not treated well, they will stop investing their time and their money with your establishment.
Please join Corporate Trainer and Customer Service Specialist, Cherise Taylor as she shares the top 5 behaviors to avoid as a retail professional and the 5 behaviors to replace them with to keep customers coming back time and time again.
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