The Shape of a Successful BPE Strategy: Lessons from KPN

Arie Kleingeld, former Business Process Excellence Managing Director of Lean Six Sig at KPN, who now works in a consultancy capacity, joins Six Sigma to provide his top tips on how to implement a successful Business Process Improvement strategy. He offers his perspective on Process Improvement, why it is of growing importance in the telecoms sector, and where he sees the greatest opportunities for business benefit. The interview also looks at how to incorporate the voice of the customer into Process Improvement for both telecoms companies and other industries, while exploring what might be the next big investment area for telecoms companies in the process excellence space. Arie Kleingeld will be speaking at the Business Process Excellence for Telecoms and Utilities conference in London which runs from 25th - 27th October. For more details about this event please visit www.telecomsandutilities.com, call +44 (0)207 368 9300 or email enquire@iqpc.co.uk.