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Often when we're faced with someone in a difficult situation, the instinct is to take measures to comfort that person by telling them what (in our opinion) they should be doing to resolve the problem. Sometimes this can cause the person we wish to help to pull back and close down. Today, well be looking at how we can guide without advising. By listening and offering the opportunity for that person to simply be able to express themselves, we can often wittness that person finding their own solution.
While the chat room will be open, producer Kyna is off on a well earned vacation. I will be logging into the chat after the show. If you want to call in with a question or comment, be sure to press "1" to let me know that you have a question.