Experience Mapping - Know your employees personalities and strengths so that you can position them to be successful in your business. Job matching is critical to having satisfied employees which will produce great customer experiences.
Mary Gersema is a Co-Founder and the Director of Operations at Employers Resource Management Company, which specializes in outsourcing employee administration including human resources, payroll and health benefits. Mary has more than 20 years in the Employee Administration industry, is a Certified Payroll Professional and holds a certification from the Society of Human Resource Management as an HR Generalist. As pioneers of the PEO concept she and her husband George are recognized within the industry as having helped direct the development of the entire industry. Mary has spoken at national conferences, was the co-founder of the PayPlus Users Group, and has helped provide expertise and guidance to improve the new generation of software technology that is essential to the industry.
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