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"Since there has not been preceded by similar incidents, we did not specifically laptop battery recall system." Lenovo Chinese Foreign Ministry spokesman Zhu said, "But when you think from top to bottom, have attached great importance to such an event, for example, in this recall the incident, from the Group's global regional markets, Lenovo have set up a dedicated management team, from the CEO to the global regions worldwide CEO, have been involved in customer-oriented problem-solving in the past. "

I understand that recall the incident took place already in the global IT industry, notebook computers, desktop computers, digital cameras, motherboards, etc. have appeared to recall a precedent.

However, according to a press surveys, including Lenovo, HP, Dell, Apple, Fujitsu, Acer, HP, etc., the company, although the services have an effective solution, but there is Hp EX942AA battery no mechanism for a complete recall.

In the domestic market, the reporter had an interview with IT to recall the topic of Tsinghua Tongfang, Founder Technology and other domestic manufacturers, the reply was that the company has not experienced product recall, but also the absence of complete recall mechanism.

"Product recalls after problems Hp EV087AA battery were chosen, which is a good thing, is IT industry forward." Secretary-General of the Chinese Institute of Electronics Ru Lin said, "This recall incident, the laptop battery so small parts are significant, this Note: In the international context of the IT industry chain, the whole industry is a whole, one aspect of problem, will lead the entire industry, one aspect of doing a good job will affect the overall development. "

Ru Lin a strong appeal, "the recall mechanism for an industry important to the healthy development of China's auto industry has had its own recall of the mechanism, IT industry also should have its own recall of the mechanism!"

As a response to this incident, one of a number of international computer brands have to participate in the development of new battery standards.

In recent years, IT industry, more and more common within the recall of events. It is understood that the industry Hp Pavilion dv9000 battery(Hp dv9000 battery) involved in the recall, there are two, namely, take the initiative to recall and state enterprise mandatory recall. According to Ru-lin, at present China's auto industry is only a "defective vehicle product recall regulations," while IT product that consumers can make reference to only "three guarantees" clause.

However, according to presentations, recall the "three guarantees" a great difference. Recall system means that operators have found that the goods or services provided there are serious deficiencies should take urgent measures to inform consumers, and to recall the product for repair, replacement or destruction. "Three Guarantees" refers to operators to provide goods or services, in accordance with relevant state regulations or the consumer agreed to undertake bag repair, replacement, a caveat vendor's responsibility.

IT recall the face of the lack of a Hp 396008-001 battery mechanism, China's consumers in the face of the event, such as when the laptop battery recall how should they protect their own interests?

A telephone interview with journalists has been the subject of the China Consumer Association, from the information department of the association has been explained, where a woman is: "China Consumer Association to know laptop battery recall incident, but did not concern." In explaining why it Consumer Association of involving the general interests of consumers not concerned about the laptop battery recalls, the Consumer Association in the Department's lady, said: "not to say that what the community concerns, we will certainly concerned about anything."

Ru-Lin said, and now, the question before us, and replicability, in addition to laptop batteries Hp 395789-001 battery, other IT products there is no need to recall the problem?

In the current case of imperfect laws can only hope that manufacturers have a sense of social responsibility first, take the initiative to recall their products. However, corporate self-regulation alone will not solve the fundamental problems and develop a set of guiding the recall mechanism, or to urge every IT company to develop their own recall mechanism, an issue that requires the industry to face major problems.