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Extreme Customer Service

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Grandmas Secrets

Grandmas Secrets

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We continue this week with business owners who place their customers not just first, but second and third also!

Jake Leonti has worked in coffee for over 12 years in every capacity from bar to origin to roasting, wholesale, training and customer service. A year ago, he began F+B Therapy, a service, support and education based model focusing on coffee in both wholesale and retail, with customer service and support being the number one objectives. Since there are thousands of start ups every year in the coffee industry by individuals with little to no experience, he helps fosters growth and success through F+B Therapy’s service, one in which he addresses the roaster's wholesale customers’ needs, enabling them to concentrate on other areas of their businesses. In addition to weekly reports, monthly strategy meetings, answering calls at midnight, emergency deliveries on the weekends, he has even taken out the trash! We gotta love this guy. Read his blog: http://fnbtherapy.wordpress.com and find him @: www.fnbtherapy.com

Chris Makell is an international speaker, author of the book “A Smack Upside The Head,” and coach/mentor to the experienced entrepreneur and small business owner. She shows her clients how to implement Exquisite Client Care™ and Client Choreography™ strategies, to attract and retain more clients and more income in their business. In today's client-driven market, it's essential to have a clear framework by which to bring customers into your business, serve them by delivering clear value and focusing on retaining them from the start. You can find her @: www.ChrisMakell.com

So tune in, call in, chat in, and be inspired!

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