How to Launch a Lean Six Sigma Initiative to Achieve Immediate Results

To launch a Lean Six Sigma transformation, you need to select and train Green Belts and Black Belts, launch some training projects, and, sometime down the road get some results, right? Not if you work at eflexgroup.com! Join me as I interview Jeff Cox, the company's Lean Six Sigma Facilitator regarding eflesgroup.com's atypical transformation. Our discussion will focus on the initial project at the company - how to reduce claims cycletime. We will track how a company, founded on excellent customer service and fast response, became a victim of their own success and lost some of their customer focus, and how they have come back larger and, from a customer's perspective, better than ever. This is a "must listen to" for any small organization post-startup that needs immediate results, for change agents that need a different perspective, and for current practitioners that might be working in an environment that is overly enamored with making it perfect versus getting it done.