http://www.blogtalkradio.com/ginascanloniqGina Scanlon is the Editor for IQPC's Customer anagement IQ vertical, an online community for finding Contact Center information, discussing ideas, and sharing Call Center practices. enCopyright Gina Scanlon (C/O Blogtalkradio)Sat, 15 Jun 2019 16:00:00 GMTWed, 15 Sep 2010 16:00:00 GMTBusinessBlogTalkRadio Feed v2.0https://dasg7xwmldix6.cloudfront.net/hostpics/6e593fba-91da-46aa-9b70-63cdd7af3b9b_gina_scanlon_pic.jpghttp://www.blogtalkradio.com/ginascanloniqGina Scanlon is the Editor for IQPC's Customer anagement IQ vertical, an online community for finding Contact Center information, discussing ideas, and sharing Call Center practices. feeds@blogtalkradio.comBlogTalkRadio.combusiness,book,cmiq,adrian ott,apple,barbara burke,call center,cloud platforms,crm,customer managementGina Scanlon IQnoGina Scanlon is the Editor for IQPC's Customer anagement IQ vertical, an online community for finding Contact Center information, discussing ideas, and sharingepisodichttp://www.blogtalkradio.com/ginascanloniq/2010/09/15/barbara-burke-on-finding-your-inner-customer-service-agentBusinesshttp://www.blogtalkradio.com/ginascanloniq/2010/09/15/barbara-burke-on-finding-your-inner-customer-service-agent/#commentshttp://www.blogtalkradio.com/ginascanloniq/2010/09/15/barbara-burke-on-finding-your-inner-customer-service-agentWed, 15 Sep 2010 16:00:00 GMTBarbara Burke on Finding Your Inner Customer Service AgentWorld renowned Customer Management industry expert and consultant, Barbara Burke, talks with CMIQ's Gina Scanlon about what inspired her book, 'the Napkin, the Melon and the Monkey: How to Be Happy and Successful by Simply Changing Your Mind.'00:30:00Gina Scanlon IQnoBarbara Burke,Customer Management,book,CMIQ,inspirationWorld renowned Customer Management industry expert and consultant, Barbara Burke, talks with CMIQ's Gina Scanlon about what inspired her book, 'the Napkin, thehttp://www.blogtalkradio.com/ginascanloniq/2010/09/07/giving-up-pizza-a-mockcast-with-crm-specialist-greBusinesshttp://www.blogtalkradio.com/ginascanloniq/2010/09/07/giving-up-pizza-a-mockcast-with-crm-specialist-gre/#commentshttp://www.blogtalkradio.com/ginascanloniq/2010/09/07/giving-up-pizza-a-mockcast-with-crm-specialist-greTue, 07 Sep 2010 16:00:00 GMTCall Center Survival Tips: A Mockast with Greg LevinVeteran CRM journalist and satirist Greg Levin offers up a few inciteful tips on how to survive in the call center industry amidst these hard pressed economic times. 00:30:00Gina Scanlon IQnoGreg Levin,recession,call center,CRM,satireVeteran CRM journalist and satirist Greg Levin offers up a few inciteful tips on how to survive in the call center industry amidst these hard pressed economic thttp://www.blogtalkradio.com/ginascanloniq/2010/09/01/twitter-and-the-new-customer-serviceBusinesshttp://www.blogtalkradio.com/ginascanloniq/2010/09/01/twitter-and-the-new-customer-service/#commentshttp://www.blogtalkradio.com/ginascanloniq/2010/09/01/twitter-and-the-new-customer-serviceWed, 01 Sep 2010 16:00:00 GMTTwitter and the New Customer Service Shel Israel, Silicon Valley social media strategist and co-author of "Twitterville" sits down with CMIQ's Gina Scanlon to discusses Twitter's part in the customer evolution and its influence on the growing customer approach of using and even abusing the modern customer service platform. 00:30:00Gina Scanlon IQnoTwitter,social media,customer service,Shel Israel,TwittervilleShel Israel, Silicon Valley social media strategist and co-author of "Twitterville" sits down with CMIQ's Gina Scanlon to discusses Twitter's part in the customhttp://www.blogtalkradio.com/ginascanloniq/2010/08/27/dr-pradeep-on-neuromarketing-and-the-buying-brainBusinesshttp://www.blogtalkradio.com/ginascanloniq/2010/08/27/dr-pradeep-on-neuromarketing-and-the-buying-brain/#commentshttp://www.blogtalkradio.com/ginascanloniq/2010/08/27/dr-pradeep-on-neuromarketing-and-the-buying-brainFri, 27 Aug 2010 16:00:00 GMTDr. Pradeep on Neuromarketing and 'The Buying Brain'Dr. A.K. Pradeep sits down to talk with CMIQ Editor Gina Scanlon about the fascinating topic of neuromarketing and his new book 'The Buying Brain.' 00:31:00Gina Scanlon IQnoDr AK Pradeep,neuromarketing,The Buying Brain,CMIQ,Gina ScanlonDr. A.K. Pradeep sits down to talk with CMIQ Editor Gina Scanlon about the fascinating topic of neuromarketing and his new book 'The Buying Brain.'http://www.blogtalkradio.com/ginascanloniq/2010/08/26/vocalabs-peter-leppik-talks-tech-supportBusinesshttp://www.blogtalkradio.com/ginascanloniq/2010/08/26/vocalabs-peter-leppik-talks-tech-support/#commentshttp://www.blogtalkradio.com/ginascanloniq/2010/08/26/vocalabs-peter-leppik-talks-tech-supportThu, 26 Aug 2010 18:30:00 GMTVocalabs' Peter Leppik Talks Tech SupportVocalabs CEO Peter Leppik talks about the growing trends in customer service tech support with CMIQ Editor Gina Scanlon. 00:30:00Gina Scanlon IQnoVocalabs,Tech Support,Apple,Dell,Peter LeppikVocalabs CEO Peter Leppik talks about the growing trends in customer service tech support with CMIQ Editor Gina Scanlon.http://www.blogtalkradio.com/ginascanloniq/2010/08/19/adrian-ott-and-the-24-hour-customerBusinesshttp://www.blogtalkradio.com/ginascanloniq/2010/08/19/adrian-ott-and-the-24-hour-customer/#commentshttp://www.blogtalkradio.com/ginascanloniq/2010/08/19/adrian-ott-and-the-24-hour-customerThu, 19 Aug 2010 14:30:00 GMTAdrian Ott and 'The 24-Hour Customer'Adrian Ott, a top Silicon Valley strategist who provides a market edge in today's exponential economy, sits down with CMIQ Editor Gina Scanlon to discuss her new book 'The 24-Hour Customer.'00:31:00Gina Scanlon IQnoAdrian Ott,Silicon Valley,The 24-Hour Customer,book,iPadAdrian Ott, a top Silicon Valley strategist who provides a market edge in today's exponential economy, sits down with CMIQ Editor Gina Scanlon to discuss her nehttp://www.blogtalkradio.com/ginascanloniq/2010/08/13/rightnow-launches-new-cloud-platformBusinesshttp://www.blogtalkradio.com/ginascanloniq/2010/08/13/rightnow-launches-new-cloud-platform/#commentshttp://www.blogtalkradio.com/ginascanloniq/2010/08/13/rightnow-launches-new-cloud-platformFri, 13 Aug 2010 15:00:00 GMTRightNow Launches New Cloud PlatformRightNow CIO Laef Olson and Danamichele Brennen of Jackson Hewitt discuss RightNow's new cloud platform launch and how Jackson Hewitt plans to implement the program's practices to improve its company00:45:00Gina Scanlon IQnoRightNow,Jackson Hewitt,Laef Olson,Danamichele Brennen,Cloud PlatformsRightNow CIO Laef Olson and Danamichele Brennen of Jackson Hewitt discuss RightNow's new cloud platform launch and how Jackson Hewitt plans to implement the pro