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Gina Scanlon IQ

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Gina Scanlon is the Editor for IQPC's Customer anagement IQ vertical, an online community for finding Contact Center information, discussing ideas, and sharing Call Center practices.

On-Demand Episodes

World renowned Customer Management industry expert and consultant, Barbara Burke, talks with CMIQ's Gina Scanlon about what inspired her book, 'the Napkin, the Melon and the Monkey: How to Be Happy and Successful by... more

Veteran CRM journalist and satirist Greg Levin offers up a few inciteful tips on how to survive in the call center industry amidst these hard pressed economic times.

Shel Israel, Silicon Valley social media strategist and co-author of "Twitterville" sits down with CMIQ's Gina Scanlon to discusses Twitter's part in the customer evolution and its influence on the growing customer approach of using and even... more

Dr. A.K. Pradeep sits down to talk with CMIQ Editor Gina Scanlon about the fascinating topic of neuromarketing and his new book 'The Buying Brain.'

Vocalabs CEO Peter Leppik talks about the growing trends in customer service tech support with CMIQ Editor Gina Scanlon.

Adrian Ott, a top Silicon Valley strategist who provides a market edge in today's exponential economy, sits down with CMIQ Editor Gina Scanlon to discuss her new book 'The 24-Hour Customer.'

RightNow CIO Laef Olson and Danamichele Brennen of Jackson Hewitt discuss RightNow's new cloud platform launch and how Jackson Hewitt plans to implement the program's practices to improve its company

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