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Customers today are picky, fickle, vocal, and “all about me” vain. They are also empowered and wired. Like it or not, the internet has tipped the balance of power and forever changed the way customers and organizations interact. A single snarky video or damning review gone viral can bring down an entire company. This book provides a tested formula for transforming today’s edgy customers into eager partners.
At one point this was the #1 best-selling book on customer service on Amazon.com
Chip Bell, author and keynote speaker, helps organizations build relationships that last.
Melody Campbell, aka The Small Business Guru and host of the Get More Business Show, helping business owners to save money, upgrade and grow their business.
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