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Welcome to "Full Speech Ahead!" − where we look at communication in all its many facets, with an emphasis on the spoken word. I'm your host, public speaking coach Milo Shapiro from www.PublicDynamics.com .
My guest today: Is the customer always right? What if it's clear to you what this person needs and he just doesn't know the best way to ask for it? Where is the line between interacting with the customer and just plain wasting time…especially on the phone?
My guest today is Judy McKee of McKee Consulting. Judy has been working with companies to achieve customer service excellence for over 30 years. She's the queen of telephone center support but certainly knows a thing or two about face-to-face customer support as well. With her copyrighted LAMA approach, customer interaction become more comfortable and effective.
More on her at www.McKeeConsultingLLC.com . All this and more right after my public speaking tip of the week here on "Full Speech Ahead!"…so stay tuned!
Send comments to "Full Speech Ahead!" host Milo through the Contact Info link at www.IMPROVentures.com .
[Milo is also the president of IMPROVentures.com , team building events and motivational speeches that use the power of improvisational games and theater. See videos and testimonials on the link above.]
If any episodeFull Speech Ahead cuts off prematurely, the complete version can always be found at www.FullSpeechAhead.com .
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