The dark side revolves around the fact that people don’t talk about how when we are sick, how badly we treat those that take care of us. But it’s also a matter of how providers communicate with patients when they are to the point where patience is thin. Good healthcare is based upon communication and is a creative process and it involves understanding. Sometimes it involves seeing things from a different perspective. A trend that I’ve noticed as a patient and as a provider is that neither patient nor provider tends to acknowledge or express that there is a conflict. This is Counter productive and Unpleasant for both parties.
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