Emotional Intelligence goes beyond recognizing one's emotions and the emotions of others. It is the most useful tool one can have when it comes to conflict resolution. No matter how nice, kind, or civilized you are, or may think you are, there will be many instances during your life-time that your skills will come short when faced with conflict. Of course you always have the choice to deny the circumstance, walk away, or aggressively put up a wall. But all of these attempts would mean, the underlying problem will stay there, lurking. You want to get past the hurdle, for once and for all, listen to today's episode on the Power of Persuasion.
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