"Voice of the Customer Radio" - Execs In the Know

"Voice of the Customer Radio" - Execs In the Know

execsintheknow

Canada, EnglishBusiness

Become a follower of "Voice of the Customer Radio" every two weeks as we feature stand out executives who represent the mandate of their customer experience and customer service strategies. Listen to all our archive shows. Rated some of the best content on radio.

Upcoming Broadcasts

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It is a well accepted truism that before using social media interaction, you must first listen - and listen carefully. First generation social monitoring provided more raw data than actionable information, and was initially focused on gathering... more
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On-Demand Episodes

00:29

Join me and Rick Merson formerly Accenture Partner/Senior Executive, as we discuss ? Transformational Outsourcing? and how this is impacting the future of traditional outsourcing. Rick will share his views on how outsourcing as a... more
01:00

Join myself and Seth Hall (Vice President Customer Service - Philadelphia Insurance Companies) on "Voice of the Customer Radio" Interactive and knowledge filled discussion on: The importance of developing a well-defined... more
01:29

We have gathered some of the most impressive corporate leaders to join in an unprecedented event on how the ?new? customer is shaping the dynamics of corporate enterprise, outreach and impact on the outsourcing model. Our... more
01:00

We hear often about employee productivity and engagement leading to dynamic results for the company. What are some of the best practices being implemented to increase employee productivity and engagement? I have asked Terry... more
01:00

Join us for an engaging conversation with Matthew Wilcox - VP Zions Bancorporation. Matthew was one of our featured speakers for CRSII and was highly rated by the attendees. You will not want to miss the conversation. As... more
01:12

In the highly competitive service provider market, TELUS continues to grow as one of Canada's largest telecommunications providers. Now with 12.3 million customer connections spanning wireline, mobility, Internet and TV services,... more
00:59

Join us to hear three different industry vendors on the front-line of driving new services and efficiencies in the emerging customer response channels (i.e. social, web 2.0, mobile, video, etc.). Must listen episode on the latest technology and... more
00:59

Join us to hear three different industry vendors on the front-line of driving new services and efficiencies in the emerging customer response channels (i.e. social, web 2.0, mobile, video, etc.). Must listen episode on the latest technology and... more
00:58

The conversation is focused on a business-to-business (B2B) perspective and how Pitney Bowes is engaging thier customer experience in a B2B environment. You will not want to miss the conversation.
00:58

Join us in an engaging conversation with Toby Richards - General Manager, Community & Online Support to discuss emermging channels of Voice of the Customer

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