execsintheknow

"Voice of the Customer Radio" - Execs In the Know

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Become a follower of "Voice of the Customer Radio" every two weeks as we feature stand out executives who represent the mandate of their customer experience and customer service strategies. Listen to all our archive shows. Rated some of the best content on radio.

On-Demand Episodes

Join us for an interactive discussion where we will cover areas such as sourcing, recruiting, screening, training and managing the day to day operation leveraging work at home techniques in brick and mortar operations. The results can have a... more

Join me and Rick Merson formerly Accenture Partner/Senior Executive, as we discuss ? Transformational Outsourcing? and how this is impacting the future of traditional outsourcing. Rick will share his views on how outsourcing as a... more

Join myself and Seth Hall (Vice President Customer Service - Philadelphia Insurance Companies) on "Voice of the Customer Radio" Interactive and knowledge filled discussion on: The importance of developing a well-defined... more

We have gathered some of the most impressive corporate leaders to join in an unprecedented event on how the ?new? customer is shaping the dynamics of corporate enterprise, outreach and impact on the outsourcing model. Our... more

We hear often about employee productivity and engagement leading to dynamic results for the company. What are some of the best practices being implemented to increase employee productivity and engagement? I have asked Terry... more

Join us for an engaging conversation with Matthew Wilcox - VP Zions Bancorporation. Matthew was one of our featured speakers for CRSII and was highly rated by the attendees. You will not want to miss the conversation. As... more

In the highly competitive service provider market, TELUS continues to grow as one of Canada's largest telecommunications providers. Now with 12.3 million customer connections spanning wireline, mobility, Internet and TV services,... more

Join us to hear three different industry vendors on the front-line of driving new services and efficiencies in the emerging customer response channels (i.e. social, web 2.0, mobile, video, etc.). Must listen episode on the latest technology and... more

Join us to hear three different industry vendors on the front-line of driving new services and efficiencies in the emerging customer response channels (i.e. social, web 2.0, mobile, video, etc.). Must listen episode on the latest technology and... more

The conversation is focused on a business-to-business (B2B) perspective and how Pitney Bowes is engaging thier customer experience in a B2B environment. You will not want to miss the conversation.

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