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"Voice of the Customer Radio" - Execs In the Know

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Become a follower of "Voice of the Customer Radio" every two weeks as we feature stand out executives who represent the mandate of their customer experience and customer service strategies. Listen to all our archive shows. Rated some of the best content on radio.

On-Demand Episodes

It is a well accepted truism that before using social media interaction, you must first listen - and listen carefully. First generation social monitoring provided more raw data than actionable information, and was initially focused on gathering... more

Focusing on your company's ?Customer Experience? is so much more than the latest industry trend or program of the month. Improving an organization's customer experience can also put more dollars on your bottom line. Often,... more

Overview: A majority of organizations are using some sort of community based support model or have considered doing such. The question is, are you seeing the results and cultivating real relationships with your customers? It is known... more

Branded Dialogues: Bridging the Gap Between Brand Promises and Customer Experience Expected Outcomes Include: Recognizing the gap between brand image and customer experience Review of common pitfalls in organizations... more

Title – Leveraging ?Customer Insights? and ?Real Time? Decisioning for Customer Success Expected Outcomes: Using real-time decisioning to guide customer interactions across multiple channels Applying business intelligence... more

Friday – September 7th – 12:00pm EST – 1:00pm EST Title – How to Start a VOC (Voice of the Customer) Program Internally Featuring: Scott Swift - VP Customer Information - Hunter Douglas We strive as... more

Title – Taking Performance Leadership/Customer Experience to the Next Level Featuring: Brian Mullaney – Senior Vice President Customer Contact Center – The SCOOTER Store We all know as Service Leaders, the... more

Have you ever wondered why you are hearing that a ?personal brand? strategy is important to establish? It is an ?online? and ?wired? world we live in and with the evolution of social media there are many new ways we communicate as... more

Join Voice of the Customer Radio to learn how American Airlines and Genesys are engaging the new customer through social media and other emerging channels of customer engagement.

A rare opportunity.... we have gathered some of the most impressive minds in ?Service Leadership? and "Customer Experience"…Mark your calendar for Friday February 3rd 12:00pm 1:00pm EST as we bring the 2012 Advisory Board... more

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