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Leveraging “Customer Insights” and “Real Time” Decisioning

  Broadcast in Business

Call in to speak with the host

(323) 679-0913

Title – Leveraging “Customer Insights” and “Real Time” Decisioning for Customer Success 

Expected Outcomes:

  • Using real-time decisioning to guide customer interactions across multiple channels
  • Applying business intelligence and analytics to customer interactions
  • How companies can access customer information with little or no access
  • What quantifiable results should you expect if implementation is made with real-time decisioning
  • What are the organizational obstacles to getting real-time decisioning up and running
  • Example of best practices


Featuring:
Jo Ann Parris
Principal, The Parris Group
Formerly Vice President - Vertical Solutions Marketing at Convergys

Bob Moore - Independent Consultant
Formerly Director of Marketing at Convergys 

Episode:

• Friday October 5th 12:00pmEST - 1:00pmEST
• Call-in Number: (323) 679-0913



 

Tags:
Customer Insights
Customer Data
Contact Center
Customer Experience
Customer Service
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