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Friday – September 7th – 12:00pm EST – 1:00pm EST
Title – How to Start a VOC (Voice of the Customer) Program Internally
Featuring: Scott Swift - VP Customer Information - Hunter Douglas
We strive as Customer Experience Leaders to drive customer excellence across our respective organizations. I have asked Scott Swift from Hunter Douglas to join me in sharing his journey and sharing of unique strategies to build an engaging VOC program. Scott and I will work our way outward, bringing a focus on the customer at every organizational level and end up with a robust customer experience program that all of us can have take-aways.
If you are a Service Leader wanting to validate your internal VOC program, this is a no-miss episode
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