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Title – Taking Performance Leadership/Customer Experience to the Next Level
Featuring: Brian Mullaney – Senior Vice President Customer Contact Center – The SCOOTER Store
We all know as Service Leaders, the largest aspect of our budget/responsibilities is people. I have asked Brain Mullaney from The SCOOTER Store to join me in discussing current strategies on how to engage employee performance in a multi-channel customer experience environment. Brian is a recognized Service Leader with proven ability to harvest the most out of successful employee engagement, with little or no resources.
If you are a Service Leader wanting to validate your employee performance strategies, this is a no-miss show.
It's good to talk.