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Service Leaders Speak out!

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A rare opportunity.... we have gathered some of the most impressive minds in “Service Leadership” and "Customer Experience"…Mark your calendar for Friday February 3rd 12:00pm 1:00pm EST as we bring the 2012 Advisory Board on “Voice of the Customer Radio”

Ask your questions first hand of industry leading service experts who are driving customer experience across an intergrated and enterprise wide strategy.  What is working, not working, etc.  .

 Advisory Board Includes:

  • Jeannie Diefenderfer - SVP Global Enterprise Customer Care  - Verizon
  • John Bowen – SVP Enterprise Customer Care – Time Warner Cable
  • Carol Borghesi – SVP Customers First Culture – TELUS
  • Jim Moloney – General Director, Customer and Relationship Services – General Motors
  • David Thornton – SVP Business Operations – Bank of America
  • Kathry McGavick – Corporate Vice President Customer Support – Coinstar/Redbox
  • Jeff Russakow – EVP Customner Advocacy - Yahoo


The Advisory Board will be discussing details of both the upcoming Customer Response Summit4 in Austin (May 9th-11th, 2012) and providing critical perspectives of customer service solutions facing corporate America. 



Chad McDaniel


Execs In the Know - A Division of M.E.R. Inc.

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