Our Terms of Use and Privacy Policy have changed. We think you'll like them better this way.

What is the Future of the "New" Customer? - Voice of Th

  • Broadcast in Business



Follow This Show

If you liked this show, you should follow execsintheknow.

We have gathered some of the most impressive corporate leaders to join in an unprecedented event on how the “new” customer is shaping the dynamics of corporate enterprise, outreach and impact on the outsourcing model.


Our esteemed panel members own the “customer” for very large and significant enterprise organizations.   You want to know the future of where customer service is going with “new” customer, then join us Friday August 26th


What we are going to discuss – don’t miss!


  • How is the “new” customer shaping the way corporate enterprise is engaging and outreaching to their customer base?
  • What do we need from the “vendor” community to help in engaging this new customer?
  • Where does the traditional call center outsourcer fall into the strategic equation?
  • What is the current state, requirements needed, predications?



Panel Members Include:


  • Jeff Russakow – Chief Customer Officer – Yahoo
  • Jim Moloney – General Director, Customer & Relationship Services, GM Customer Care and Aftersales – General Motors
  • Douglas Schmitt - VP Global Support Services - Dell
  • Dan Hernandez - EVP Global Strategy - Sykes Enterprises
  • Chad Carlson - President & CEO - Startek 


Next episode:

Friday August 26th -  12:00pm EST – 1:00pm EST
Call-in Number: (323) 679-0913