VOC Radio - Carol Borghesi - SVP TELUS

In the highly competitive service provider market, TELUS continues to grow as one of Canada’s largest telecommunications providers. Now with 12.3 million customer connections spanning wireline, mobility, Internet and TV services, TELUS is committed to unleashing the power of the Internet at home, in the workplace and on the move.

Carol Borghesi is Senior Vice President, Customer First Culture at TELUS. Her 27 years of telecommunications experience spans three continents from TELUS in Canada, to British Telecom in the UK, to Bharti Airtel in India. As past Chair of the CCA (UK’s contact center association), Carol will share her customer experience insights and challenges on Voice of the Customer Radio.