Handling Difficult People

Do you have someone that always pushes your buttons? Are you trying to motivate someone who doesn't seem to hear you? How good are you in knowing what to do when the situation is critical? Do you have staff who stretch you to the limit and know how to “push your buttons” or work the system to their advantage? Industrial Psychologist and Executive Coach Dr.Diana Clarke shares strategies that will help managers and leaders improve the way they handle people.