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e-BIM, the electronic Business Intelligence Monitor, is a forum for sharing ideas, best practices and solutions within the business community. The emphasis of e-BIM is on peer-to-peer communications within the business professional community. Simply put, you can interact, share solutions to your business problems with an incredible network of authoritative sources and practicing professionals. It's easy. It's fast. It's free. e-BIM enables you to find from your peers a method, a solution, a proven best practice that solves your specific problems when you need it solved. e-BIM offers a steady stream of front-line content that is timely, relevant, practical and has been validated by practitioners. We have day-in, day-out contact with movers and doers in the business world.

On-Demand Episodes

FreshDirect has won over its customers with a user-friendly Web site, great products and a continued commitment to its customers. Recently ranked as a top choice in the Internet Retailer Top 500 Guide, this NY-based company has spent... more

Customer Management IQ’s Blake Landau speaks with marketing experts Brian Till and Donna Heckler for a discussion on how brands can remain consistent in the current volatile market. Brian Till is the Steber Professor and Department... more

Amazon was one of the first companies to create a tailored and authentic online shopping customer experience. Creating goodwill with the customer is a subtle art. Customer Management IQ's Blake Landau talks with Bill Price, Former and first... more

Tim Manners, author of Relevance: Making Stuff That Matters, will tell you that he has discovered the solution to the marketing "woes of many brands." Manners wants companies to stop worrying about demographics, fads, and cutting-edge... more

Tim Searcy, CEO of the American Teleservices Association (ATA), is a seasoned expert on regulation, compliance and call center management. He joins Customer Management IQ to shed light on some of the new regulatory issues facing... more

Martin Roll, Singapore-based branding consultant, is one of the preeminent thought leaders on Asian markets. In this podcast, Roll offers surprising and counter-intuitive insights on how to improve global positioning through... more

Art Hall, a Manager with Alvarez & Marsal Business Consulting in Atlanta specializes in customer management solutions. He brings deep expertise in the financial services industry, with a particular focus on retail and small business... more

Overseeing employee performance is a manager’s most critical responsibility. In order to maintain and leverage the productivity and performance of the individual and organization as a whole, a manager should talk to his or her... more

The 2008 CHCO report, “Elevating our Federal Workforce: Chief Human Capital Officers Offer Advice to President Obama,” conducted by the Partnership for Public Service and Grant Thornton, states that building, energizing and... more

Paco Underhill, Founder, CEO and President of consumer research firm Envirosell, speaks with Customer Management IQ's Blake Landau about his book "Why We Buy: The Science of Shopping." Underhill sheds light on pricing,... more