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In this Six Sigma IQ podcast interview, Xerox Canada's Vice President of Business Operations and Chief Privacy Officer Tony Martino says, "the current economic crisis has reinforced Lean Six Sigma as a tool to deal with current market challenges." With a 30 year career at Xerox, Martino has a holistic understanding of the company's operations. Martino talks about Lean Six Sigma and how his organization continues to leverage this methodology for improved business performance.

Today’s internal training organization faces unprecedented challenges and opportunities. Scarcer economic resources, a troubled economy and senior level managements demanding monetized results from training programs. The key activities of running training like a business involve abandonment of the obsolete and the unproductive, aligning training with the new corporate agenda, making outsourcing decisions, improving individual and organizational productivity through both training and continuous learning via new technologies such as Web 2.0 and social media and determining what to measure and how to measure it. Katherine Mehr speaks with a panel of human resource professionals on the importance of running your training organization as a business and becoming a strategic HR partner. Panelists include: Jack and Patti Phillips, the Chairman and CEO respectively, of the ROI Institute and authors of the Measurement and Evaluation Series which focus was ROI Methodology, Ed Trolley, co-author of Running Training Like a Business and Kaliym Islam, Vice President of Depository Trust and Clearing Corporation.

For years, Lean Six Sigma was mostly associated with the manufacturing level of production. But as organizations become more familiar and comfortable with Lean Six Sigma, many are now applying it to non-manufacturing processes. Christopher Cool, Vice President of Sector Quality Systems and Safety for Northrop Grumman Corporation Integrated Systems, has paved the way for his organization to follow suite. Genna Weiss talks with Cool, a speaker at IQPC’s January 2009 Lean Six Sigma and Process Improvement Summit, about best practices for implementing Lean Six Sigma throughout an end-to-end value stream and maintaining a culture focused on continuous quality improvement.

It takes a lot of work to maintain the sustainability of any Six Sigma program, but Allstate Insurance Company has done just that. Genna Weiss speaks with Steven Degnan-Schmidt, Director of Six Sigma Enablement for Allstate, to discuss how his organization’s Six Sigma deployment has managed to maintain itself for the last five years, keep program momentum and ride through the current economic crisis.

Katherine Mehr speaks with Dr. Palmer Morrel-Samuels, CEO of Surveys for Business.com and teacher of survey design and research methods at the University of Michigan on effectively implementing surveys in the workplace.

Rajesh Tyagi will reveal what inspired him and Praveen Gupta, his co-author, to design a balanced scorecard for the service industry. In this interview with e-BIM editor Genna Weiss, Tyagi identifies key insights and methods for measuring performance in any service business.