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Discussion with Tim Searcy of the American Teleservices Association

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Tim Searcy, CEO of the American Teleservices Association (ATA), is a seasoned expert on regulation, compliance and call center management. He joins Customer Management IQ to shed light on some of the new regulatory issues facing employers with consideration to the new Obama administration. He speaks candidly with editor Blake Landau about off-shoring, regulation and fresh perspectives from the ATA.

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