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Interview with Rajesh Tyagi, co-Author of A Complete and Balanced Service Scorecard

  • Broadcast in Business
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Rajesh Tyagi will reveal what inspired him and Praveen Gupta, his co-author, to design a balanced scorecard for the service industry. In this interview with e-BIM editor Genna Weiss, Tyagi identifies key insights and methods for measuring performance in any service business.

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