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What is your company's behavioral performance gap? How you and your sales and marketing employees connect and engage your clients and customers could be costing you money.
It is interesting that most sales and marketing people know WHAT we should do BUT not necessarily HOW to do it.
Whether it's a networking event, telemarketing call, first call appointment, teleseminar, webinar or a service appointment, do we really know how to connect, engage and enhance the client experience.
The Behavior Performance Gap reflects the lost revenues and productivity caused by the failure to properly align the different communication styles, behaviors, preferences and solution needs of diverse customers and employees.
Hugh Massie, Founder, President and CEO of DNA Behavior introduces us to what “The Behavioral Performance Gap” is and how to improve ours. Please join us for an interesting discussion on what's really important when it comes to connecting, engaging and enhancing the client experience. DNA Behavior
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It's good to talk.