Guest expert Lisa B. Marshall will provide tips on how to deal with difficult people and have difficult conversations , as well as other highly practical SMART TALK communication tips. Lisa B. Marshall is a communication skills expert, best-selling author and iTunes top 10 business podcaster. Lisa is a high-energy guest that delivers quick, practical tips using a fun storytelling style. She’s author of Smart Talkand Ace Your Interview, host and creator of the Public Speaker podcast, and developer of web-based training Expert Presenter and Powerful Presenter. She's been featured in Huffington Post, CBS Radio, Toronto Sun, Ragan.com, CBS Money Watch, Cosmopolitan, Women’s Day, Glamour, and more. Lisa’s best selling book, SMART TALK (St. Martin’s Griffin; January 22, 2013) applies up-to-date communication research to everyday situations and gives smart, practical, step-by-step directions to achieve results and success. Described as “the owner’s manual for your mouth!” Smart Talk is no ordinary book— it’s a swiss army knife of communication—a comprehensive set of tools to build strong relationships and avoid communication breakdowns. Written in an engaging narrative style and with a warm sense of humor this guide provides practical, fresh advice to help navigate any complex situation, and achieve both professional and personal success. Smart Talk is NOT just saying things right…Smart Talk saying just the right things! Lisa B. Marshall Smart Talk book
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