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The one thing we don't have right now in the IT profession is a help desk that can be everywhere on every computer, at once.
Tomer Dvir, the CTO of Soluto.com is working with his team to release an update of the social help desk app they created not even one year ago.
The iteration that they release today will allow you to connect socially to experts who know the ins and outs of how your computer, tablet or mobile device work, and you may never have to worry again about the screen freezing, or software hanging up on you.
The point is to make IT help as social and as viral as possible for the billions of people who are your average everyday consumers of tech products.