$0Today’s customer craves service so much, they’re willing to pay extra for it!$0$0If you don’t believe that, check out yesterday’s announcement that Southwest Airlines is going to be charging $10 more for the privilege of boarding at the head of the line. This is in addition to their “Business Select” fares where you get extra mileage points and a free drink. In other words, just to be in the initial boarding group will cost you an initial $10 — but means you will probably get a aisle or window seat.$0$0One analyst estimated that this charge could generate the airline $200,000,000 and may very well move Southwest Airlines back into the black for the 37th consecutive year. All from a simple $10 early boarding fee!$0$0Some organizations believe that improving their product is a way to provide customer service. They’ll examine the chemistry, engineering, manufacturing, features and benefits obsessively…yet spend a fractionof that time focusing on how to enhance how the customer “feels” when they do business with the organization.$0$0It’s obvious that visionary companies like Southwest continue to focus less on the product (the plane) and more on the people (the passengers). Meanwhile, consider what Starbucks is doing — adding product lines and having efficiency experts count the steps that baristas are taking — instead of making their shops smell more like coffee, like it used to.$0$0A wild idea: What if there were two lines at Starbucks? If you had the Gold Card, you get in an express line — or you swipe your card as you enter the line, and your drink order is transmitted into the system. Then, one barista starts making your drink…while another calls you by name and makes certain it’s exactly what you want.$0$0Now, they’d be selling a lot more Gold Cards…and if they would start focusing more on the experience again, could re-establish themselves as a leader. It’s just a thought…$0$0The primary point is this: Every business should take a look at how they can improve their bottom lineby improving the ability of their best customers to get to the front of the line.$0
$0A wild idea: What if there were two lines at Starbucks? If you had the Gold Card, you get in an express line — or you swipe your card as you enter the line, and your drink order is transmitted into the system. Then, one barista starts making your drink…while another calls you by name and makes certain it’s exactly what you want.$0$0Now, they’d be selling a lot more Gold Cards…and if they would start focusing more on the experience again, could re-establish themselves as a leader. It’s just a thought…$0
An enlightening show on exactly what makes a great match. Is an opposite who ruffles your feathers better for you than someone with a more similar personality? Tune in to find out.
Krispy Kreme or Dunkin Donuts?
Why is it that once you get rich everyone wants to give you free stuff?
Why do boys constantly go to the Casino?
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This week Thursday Night Tailgate welcomes former Dolphins Pro Bowl Tackle Richmond Webb, former Chargers DB Vencie Glenn, Baltimore Ravens Offensive Line Coach Todd Washington, ESPN Radio Host Christine Lisi and Sirius/XM Radio Host Zig Fracassi.
Canadian Ryan Atkins is scorching the Battle Frog racing series, coming off of his second Toughest Mudder World Championship win where he covered over 95 miles in 24 hours! He is now setting his sights on the Spartan World Championships at Lake Tahoe this fall.
Master the Art of Being Bossy Without the “B” Label with Sharon Sayler and Dr. Michelle Pizer, the master of “Cracking the Leadership Code.”
Brian Smith, the Founder of a $billion + empire " UGG boots" joins the show.
Ken Davidoff, baseball columnist for the NY Post was on to recap some of the major stories so far in the 2015 season, the prospects of the Yankees and Mets of reaching the playoffs, and early surprises and disappointments.
Mike Clay and Jeff Ratcliffe kick off the inaugural edition of the Slant with an in-depth look at the PFF Fantasy football pre-Draft offensive rankings.
What happens with best selling author E L James call into the show? Not only does it surprise the fans but the host!
Psychology Today Therapist Kari Joys on how to get the Joy back in your life.
Special Guest: Dennis Hof, American Brother Owner, entrepreneur, and restaurateur. He was featured in the HBO series CatHouse, owning seven legal brotherls in Nevada including the world famous Bunny Ranch and just came out with his new book "The Art of the PIMP. A Love Story"
Actor/author Shari Shattuck, veteran of over 200 film, TV, and commercials, and author of eight books, visits Olivia Wilder to discuss her new book, "Becoming Ellen," due this summer, and her past roles.
Do you find yourself in power struggles with your kids? From toddler to grown and out of the house, the battles and stresses continue. Stop losing sleep at night, thinking: There must be a better way! Come get some parenting peace of mind.
Utah Senator Mike Lee & NY Times bestselling author and editor-at-large for Breitbart News Ben Shapiro will be here to discuss all the latest political news. Two powerful conservative voices on one show.
Nicholas Snow welcomes Food Network star and original Queer Eye for the Straight Guy cast member, Ted Allen, spokesperson for Dining Out For Life.
Host Barry Moltz gets small businesses unstuck. He has founded and run small businesses with a great deal of success and failure for more than 15 years. This is a business radio show where he shares all the craziness of small business. It’s that craziness that actually makes it exciting, interesting and totally unpredictable.
Official Internet radio show of forthcoming epic paranormal investigation book by Eric Olsen and "Haunted Housewife" Theresa Argie.
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