Denise Griffitts Interviews Tony Bodoh of Tony Bodoh International

Tony Bodoh is an expert organizational alignment coach who specializes in aligning an organization’s operations and culture in the service industry.  He has a portfolio of alignment projects with financial results ranging from $10 million to over $1 billion.  Through projects focused on customer satisfaction and loyalty Bodoh has produced results with double and triple digit improvement in critical scores. Where operations, organizational culture, and sales and marketing are aligned, profits will flow. Much of Bodoh’s recent work is in the area of customer experience optimization.  Bodoh applies his unique analytical methodology to improve the processes and the culture of the client organization.  This methodology is based on adaptations of the Theory of Constraints and Lean Principles in concert with the application of leading-edge psychological and neurological research. 

Bodoh discovered connections between leading-edge psychological and neurological research and the Theory of Constraints and Lean Principles.  He uses these links to align the operations and the culture of a company in a way that drives significant positive impact on KPIs (Key Performance Indicators). He has unlocked the secret to continued profitable growth in a troubled economy.  He utilizes a unique analytical methodology to map an organization’s value and emotional constraints from the customers’ perspectives. Bodoh then coaches the employees of the organization in a way that gives them the knowledge and confidence to take action and to develop sustainable success.