Jacqueline Whitmore, America's foremost etiquette authority

Jacqueline Whitmore, CSP, is an international etiquette and image expert, author, spokesperson and television commentator who has helped thousands of people around the world learn to be more confident and courteous in business and social situations. She has appeared on a variety of national television shows including ABC's 20/20, The Fox Report with Shepard Smith, CNN's Anderson Cooper 360°, The Daily Show with Jon Stewart, ExtraTV and CNBC. We'll talk about her business -- finding a niche and maximizing its potential -- and what she has done to flourish in tough economic times.