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Jeannie Davis...Customer Service and Telephone Attitude 10:00 AM EST.

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Jeannie Davis, is president of Now Hear This, Inc.,a Colorado-based communications training company specializing in telephone customer service workshops, seminars and keynote presentations. A speaker, trainer, and award-winning author, she is a respected authority on telephone customer service. Jeannie is a 25-year public relations and communications specialist and worked for 15 years in the telecommunications industry where she held various management positions and conducted training programs throughout a14-state region. She established Now Hear This, Inc. in 1995. Jeannie has a unique way of stimulating the thoughts and actions of people as they view themselves through the eyes of each customer. She brings to every program a rare combination of knowledge, energy, humor and practicality. Program participants around the country recognize her genuine passion for encouraging people to make beneficial behavioral changes—and showing them how to do it.

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