Phrases that kill trust -- and what options are better

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Many people use phrases that they THINK are bulding trust, but are actually diminishing it.  And you are probably using those phrases!

In this installment of Creating Passion-Driven Teams, author Dan Bobinski explores those well-intended phrases and explains why they're not having the effect you think they have.

Millions of dollars are wasted and many relationships are damaged every day because of poor listening. Don't let seemingly innocent phrases get in the way of—or damage—good relationships.

This discussion is based on material from Dan’s best-selling book, Creating Passion-Driven Teams.