When did going to or working in a hair salon become so stressful? Being in the business for over 20 years, I have seen the salon experience change from an appointment for good conversation and beauty bliss, to a day of hell! When, where and why did it change? How can both client and stylist improve on it? I talk to both clients and stylist all over the world and this thing seems to be universal! Can't We Just All Get Along?!
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