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Customer Experience

Customer Experience

Canada, EnglishBusiness

The message is coming loud and clear. Customers want more! More respect, more choice, and more help! And they also want less! Less hassle, fewer procedures, less aggravation. They want a better experience every time they deal with you. Please join us to learn how to deliver that “more” and that "less" to your customers. Each week, trailblazing experts in Customer Experience will share what's new, what's exciting and what you can do to transform how your customers perceive you and your company. Interactive, provocative, test out new ideas, remember classic wisdom. Hear and be heard. Visit our blog at www.improvingcustomerexperience.com

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Over the course of his accomplished career, Dennis has started various new businesses, launched brands, and restored prosperity to floundering businesses. His experience ranges from running family businesses to public... more
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Our guests are from Spoken Word, a company that brings new technology to customer experience.... Heidi Miller Heidi Miller is the Chief Conversation Officer at Spoken Communications, a speech recognition technology company... more
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Guests Marilyn Suttle and Lori Jo Vest join g us to talk about their book, Who's Your Gladys? Publishers Weekly says - “It’s the substantive, down-to-earth advice that sets this book apart from its competitors, as well as the helpful... more
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Social media, social media, social media! It seems that’s all we hear about these days. Many find them asking themselves asking “how can social media help me in my business? Isn’t is just a bunch of young kids telling each other what they... more
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The cosmetics industry is totally focused on customer experience. It has to be. Customers are not just buying makeup. They are buying a dream, an image -- an experience. Terry Brown realized this when he left his job as President of a... more
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Shelle Rose Charvet, president of Success Strategies is known round the world for her ground-breaking book, "Words That Change Minds: Mastering the Language of Influence." Shelle brings that expertise directly to the issue of... more
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Lean Six Sigma with Michelle Lue-Reid. Michelle is co-head of RBC Royal Bank’s Process Excellence unit and is a member of the Retail Shared Services Operations senior leadership team. In her role, Ms. Lue-Reid is responsible for... more
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Mike Aoki is the President of Reflective Keynotes Inc., a Toronto based training firm. His call center, sales and presentation skills workshops help people improve their over-the-phone and face-to-face communication skills.... more
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Mark Healy is the the founder and Managing Partner of Torque Customer Strategy and most recently a Partner at Satov Consultants. Mark's focus is in the area of Customer Strategy including customer insights, customer experience, innovation... more
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The Customer Experience Show welcomes customer experience champion Jeanne Bliss. Jeanne has been fighting valiantly to get customers on the strategic agenda for over 25 years, with companies like Lands' End, Coldwell... more
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